Support
Our English Support Team
+44 7957 071905
Our Support Email
support@mintco.shop
Office Address :
Headquartered in China , we also have offices in Germany, Australia, Canada and Hong Kong.
FAQs
Why Can't I Recive An Order Confirmation Email ?
Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder. Please check all of your email folders again in 30 minutes – if you still haven’t received your confirmation, email support@mintco.shop, and we’ll be happy to confirm your order and resend the confirmation email. We apologize for the inconvenience hereby!
What Can I DO If My Address Offered In The Order Is Not Correct ?
Please contact our customer service through support@mintco.shop, we will update your address before the product ship in 12 hours. If the products already on shipping we can send you a new product for correct address and return the old order.
Whitch Country or Region Can You Ship To ?
Now we provide the shipment for the countries and regions below:
Europe: UK/ Italy/ Germany/ France/ Spain/ Portugal/ Denmark/ Sweden/ Switzerland/ Belgium/ Finland/ Poland/ Netherlands/ Norway/ Austria/ Malta/ Bulgaria/ Romania/ Lithuania/ Latvia/ Estonia/ Croatia/ Slovakia/ Slovenia/ Russia/ Bosnia and Herzegovina/ Iceland/ Ireland/ Czech Republic/ Greece/ Hungary/ Cyprus
North & South America: USA/Canada/Mexico/Brazil
Middle East:
Israel/Saudi Arabia/UAE/Bahrain/Kuwait/Oman/Qatar/Lebanon/JordanSoutheast
Asia: Singapore/Thailand/Malaysia/Vietnam/Philippines/IndonesiaEast Asia: Japan/Korea/Hong Kong/Taiwan
Oceania: Australia/New Zealand
For some of our countries and regions, our logistics providers can not transport If you have any questions, please contact our customer service support@mintco.shop
How Long Will It Take To Receive My Order ?
You will receive your products within 5 days afther you make an order thanks to our local warehouses in Germany and US.
You will receive your products within 15 days for other most of countries and regions which we shipped from Hongkong.
We sincerly hope that you can wait in patience, we guarantee that we will do our best to offer an in-time intact arrival. You can always track your order here: https://mintco.shop/orders-tracking/Track My Oder
